Customer Service
Shipping & Delivery
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Cost of Shipping
Coins are being sent by TnT-post in a bubbelbag
Only the actual postage cost we charge, depend on the weight of the coins in the package if not mentioned otherwise the coins are being sent by priority, do you want it sent by Track & Trace just indicate it in the total overview
When in the definition of the item you have purchased stands: sent by Track & Trace, then the rest of your purchase is free of extra cost (it will be sent all together in a Track & Trace letter, no extra cost) and you become a trace and track number, so that you can follow your purchase, if you want coins described as being sent by Track & Trace will not sent by priority
The shipping costs according to the following schedule:Shipment
Europe 0-20gr € 1,55 priority mail 20-50gr € 3,00 priority mail 50-100gr € 4,50 priority mail 100-350gr € 7,75 Priority mail 0-2kg € 13,55 = Registered + Track & Trace World 0-20gr € 1,55 priorty mail 20-50gr € 3,00 priority mail 50-100gr € 4,50 priority mail 100-350gr € 7,75 priority mail 0-2kg € 19,30 = Registered + Track & Trace Atention for sendings to the U.S.
The United States demands that post to them must have conditions
That means that it cost us €21,- to sent it to there, so this is passed on
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Paypal Fee, See Payment, Pricing & Promotions
All Coins are in coin Holder (cardboard) or in capsules
And being sent in a bubble bag envelopCollect.it-Shop required nothing more than that everything arrives well
That means, priority mail sent on your own risk
We recommended Track & Trace mail at leastRegistered sent Letters and parcels
Registered sending’s are insured by lost in postInsured till €100.- for Europe €20,00 World €34,00
Insured till €500.- for Europe €21.- World €29.-
The best way is complete insured mail, insured till 5500,-€
Assure service - Europe 30,00-€
Assure service - World 44,00,-€ (some countries don’t have this service)Extra Cover** of up to €5,500 applies to items sent using the
Insured Mail Service. You can follow the progress of your item via
www.tracktrace.nl, where you can track International Letters
with Insured Mail Service in a number of countries outside the
Netherlands as well. You receive a proof of posting receipt and
the receiver signs to accept delivery. Cash, cheques, securities,
jewellery, admission tickets and other valuables being sent within
the Netherlands must be sent in a Sealbag®, which can be
purchased (including VAT) at a TNT Post outlet. A
Sealbag® must always be used for International LettersIf you want this Registered services, And till what insurance's you want it
Just sent a E-mail before you place a order
Delivery
We will ship world-wide via TnT-post
If you have paid your invoice, collect it shop sent your purchase in one till tree days to you
Shipping company TnT-post works highly efficient, because it’s a small country with a high infrastructure
A large portion of the transmission time, is in the country of destination and the local organization of processing the post (and think of holidays and deductions such as strikes in your country)
Returns & Replacements
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Right of Withdrawal Disclosure
Consumers (any natural person who conducts a legal transaction which may not be attributed to any of his or her commercial or independent professional activities) are entitled to a statutory right of withdrawal.
Consumers have the right to withdraw from their contract declaration within 14 days for any reason by giving written notice (e.g. letter, E-mail) within two weeks or – if you have already received the item prior to expiry of this period -- by sending back the item. The withdrawal period shall commence upon receipt of this written notification, however not prior to the buyer's receiving merchandise and not prior to our fulfilling our duty to pursuant to Dutch Civil code In order to uphold the withdrawal period, it is sufficient to timely dispatch the withdrawal notice or the merchandise. The withdrawal is to be addressed to:
Collect.it
Schoolstraat 10a
5527HG Hapert / Netherlands
E-mail: collectitcoins@outlook.comEffects of Withdrawal
In the event of a valid withdrawal, each party shall return to the other party any benefits received In case you are unable to return the goods or services rendered by us in whole or part, or only return them in a deteriorated condition, you must provide compensation for their value. This does not apply to the provision of goods if the deterioration of the goods results exclusively from inspecting them – as would have been possible, Otherwise you can avoid the obligation to provide compensation for the value of goods which have deteriorated through their proper use by not taking the goods into use as if they were your property and by refraining from any action that would diminish their value. Goods that are suitable for dispatch by mailing service are to be sent back. You are to bear the cost of return shipping if the goods were delivered, if at the time of revocation you have not yet paid in full or contractually arranged to make partial payment. Any goods that are unsuitable for dispatch will be collected at your address. Obligations to reimburse payments must be fulfilled within 30 days. For you this term begins when you dispatch either your declaration of revocation or the goods; for us it begins upon their receipt.
Liability for Defects
Should the articles delivered prove to have obvious defects, whereby this also includes shipping damage, you are obliged to file a claim for such defects without delay. If you are a consumer, the failure to give notice of defect, however, shall not have any consequences on your legal rights.
There may exist multiple copies of individual pieces. Not all pieces can be illustrated on the website. The delivery of a piece not illustrated in the catalogue does not constitute a defect, unless you have expressly stated in your order that you wish to receive exactly the piece illustrated and described.
The authenticity of all coins and medals offered is guaranteed. The buyer is entitled to all the warranties required by law.
You can reach our Customer Service Department by mail, telephone, and e-mail during normal business hours.
As regards warranty, the consumer has the choice of exercising his right of removal of defects or delivery of merchandise free of defects (supplementary performance). To the extent that the method of supplementary performance is considered to entail disproportionate costs, the entitlement shall be limited to the remaining options for supplementary performance. Additional rights, in particular the rescission of the purchase contract, can only be exercised after an adequate period of time has passed, allowing for supplementary performance or two unsuccessful attempts of supplementary performance or if we have refused supplementary performance.
Ordering
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Placement of Orders
In order for the Customers to place their Orders, registration at the On-Line Shop is required; such registration may be obtained by entering the information and data indicated as "mandatory" and by selecting a password to be used when placing the Orders and when accessing the Account any time later.
The Customers may purchase the Products by selecting them in the relevant section of the On-Line Shop dedicated to the Product category searched and putting them in the "cart". When the Products the Customers wish to purchase are more than one, the above procedure shall be repeated, by clicking on "add to cart". Once the selection of Products is complete, the Customers will be bound to proceed with registration, if not yet registered. For registered Customers, instead, authentication will be required by typing password and login in the relevant fields and clicking "proceed to check out". Once the data relating to the selected Product/s and the "shipping/ delivery information" is verified, the Customers must choose among the available methods of payment, Once a method of payment is selected, the Customers may proceed to place the Orders by clicking "Place Order".If an order is placed for an item that is out of stock, Collect.it will refund to you the full value of the purchased item(s).
The order confirmation implies unconditional acceptation of the present conditions of sale, the recognition of having perfect knowledge of them and the renunciation of taking advantage of any other conditions ; in particular it’s own conditions of purchase.
The given information and the registered confirmation are proofs of the transaction. The order confirmation means signature and acceptation of the operation made. The seller will communicate via electronic mail (email) the confirmation of the registered order.
Scope
Our below General Terms and Conditions apply to all legal transactions between enterprise collect it and the buyer. We expressly do not recognize any purchasing conditions that deviate from our General Terms and Conditions; this non-recognition also applies to cases where the buyer has stipulated a particular formality for non-recognition. If non-recognition is excluded, legal regulations shall take the place of deviating conditions. Deviating purchasing conditions shall only be recognized if we confirm in writing that they are to be applied.
Conclusion of Contract
Your order constitutes a legally-binding offer to us to conclude a purchasing contract. A legally-valid purchasing contract only takes effect if we have accepted your offer within 14 days. This shall proceed via a separate written statement of acceptance or if we send the merchandise to you within 14 days. We will immediately send an e-mail to the e-mail address you have specified confirming that we have received your order placed via Internet. This confirmation of receipt still does not constitute a binding acceptance of the order; the notice of order acceptance, however, may indeed be sent along with the confirmation of order receipt. We cannot accept any responsibility for the correctness, completeness, or topicality of visual depictions in the Internet and the stock lists Errors occur. Any verbal information provided outside a written contract is nonbinding and must be confirmed in writing in order to become effective. By submitting an order, you agree to accept our General Terms and Conditions
Payment, Pricing & Promotions
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Total amounts above 40 euros paid with paypal (3.9% charge) or Skrill only be sent by registered mail
All people in the E.U. have a bic/iban number just use it, because it’s free of any extra cost
All prices are in Euros,
Any other taxes, along with import and export taxes, are to be paid by the customer.
In the case of cash in advance and delivery on open account, payment is to be made to one of our following bank accounts within 7 days after receiving an invoice:Banking house Account
Name of the bank = SNS IBAN: NL58 SNSB 0773 0067 61
Place = Eindhoven SWIFT-CODE: SNSBNL2A
Holland
Viewing Orders
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Placement of Orders
In order for the Customers to place their Orders, registration at the On-Line Shop is required; such registration may be obtained by entering the information and data indicated as "mandatory" and by selecting a password to be used when placing the Orders and when accessing the Account any time later.
The Customers may purchase the Products by selecting them in the relevant section of the On-Line Shop dedicated to the Product category searched and putting them in the "cart". When the Products the Customers wish to purchase are more than one, the above procedure shall be repeated, by clicking on "add to cart". Once the selection of Products is complete, the Customers will be bound to proceed with registration, if not yet registered. For registered Customers, instead, authentication will be required by typing password and login in the relevant fields and clicking "proceed to check out". Once the data relating to the selected Product/s and the "shipping/ delivery information" is verified, the Customers must choose among the available methods of payment, Once a method of payment is selected, the Customers may proceed to place the Orders by clicking "send".
If an order is placed for an item that is out of stock, Collect.it will refund to you the full value of the purchased item(s).
The order confirmation implies unconditional acceptation of the present conditions of sale, the recognition of having perfect knowledge of them and the renunciation of taking advantage of any other conditions ; in particular it’s own conditions of purchase.
The given information and the registered confirmation are proofs of the transaction. The order confirmation means signature and acceptation of the operation made. The seller will communicate via electronic mail (email) the confirmation of the registered orderScope
Our below General Terms and Conditions apply to all legal transactions between enterprise collect it and the buyer. We expressly do not recognize any purchasing conditions that deviate from our General Terms and Conditions; this non-recognition also applies to cases where the buyer has stipulated a particular formality for non-recognition. If non-recognition is excluded, legal regulations shall take the place of deviating conditions. Deviating purchasing conditions shall only be recognized if we confirm in writing that they are to be applied.
Conclusion of Contract
Your order constitutes a legally-binding offer to us to conclude a purchasing contract. A legally-valid purchasing contract only takes effect if we have accepted your offer within 14 days. This shall proceed via a separate written statement of acceptance or if we send the merchandise to you within 14 days. We will immediately send an e-mail to the e-mail address you have specified confirming that we have received your order placed via Internet. This confirmation of receipt still does not constitute a binding acceptance of the order; the notice of order acceptance, however, may indeed be sent along with the confirmation of order receipt. We cannot accept any responsibility for the correctness, completeness, or topicality of visual depictions in the Internet and the stock lists Errors occur. Any verbal information provided outside a written contract is nonbinding and must be confirmed in writing in order to become effective. By submitting an order, you agree to accept our General Terms and Conditions